If less than 48 hours have elapsed since you emailed us a request, no. Please do not submit multiple emails, as this requires support agents to comb through additional messages. This will delay our response time to you. It is extremely rare that an email does not get delivered to our inbox.
If more than 48 hours have elapsed since you emailed us a request, yes. Feel free to reply to or forward your initial request to the support team. This eliminates redundant email threads.
Additionally, please do not mark your request as "solved" after reviewing the automated solutions provided by our email system if you have further questions. Doing so will result in the request disappearing from our unread inbox.
Our customer support team typically replies to emails within one business day. Our hours of operation are 10am-6pm M-F, EST, with the exclusion of major U.S. Holidays.