Memberships
- When does my membership begin?
- I requested to have my membership paused and now I am ready to return. How can I get started again?
- I previously had a membership and want to return. How can I get started again?
- I see a Playground Sessions membership offered on a retailer website. Is there a difference?
- Does Playground Sessions offer a senior discount?
- Does Playground Sessions offer student discounts?
Free Song Credits
- I forgot to use all of my song credits this month. Can I request to have them retroactively added?
- How many free songs do I get each month?
- With the 5 free song credits that I get each month, can I download any 5 songs from your store? Or am I given 5 specific songs each month?
- How do I use my free song credits?
- How many song credits come with my membership?
- I just bought a membership. How do I get the free song credits that come with it?
Upgrades
- Can I upgrade from my existing membership/plan to a family plan (or larger family plan) and just pay the difference?
- Can I upgrade from my Annual membership to a Lifetime membership and just pay the difference?
- Can I upgrade from my Monthly membership to a Lifetime membership and just pay the difference?
- How do I upgrade my membership?
- If I start a Monthly membership, can I upgrade at any time?
- If I upgrade my membership, do I get extra free song credits?
Gift Codes
Family Plans
- I made a mistake setting up my family plan. Help!
- Can I add a keyboard to my Family Plan?
- How much does a Family Plan cost?
- How do I activate my Family Plan accounts?
- How do I sign up for a Family Plan?
- How does a Family Plan work?