Technical Troubleshooting
Keyboard Connection Troubleshooting
- When playing through a lesson segment, green and red notes appear on the staff at the same time. How can I fix this?
- My iPad app keeps selecting and/or reverting back to “Network Session 1” as my device. I can’t select my own keyboard. Help!
- What do I do if my keyboard isn't being detected by my iPad?
- Playground isn't recognizing the notes I play on my keyboard. How do I fix this?
- What do I do if my keyboard isn't being detected by my computer?
- How do I find a driver for my keyboard?
Download Troubleshooting
- How do I find Playground on my Windows computer?
- How do I find Playground on my Mac computer?
- I'm trying to log into Playground Sessions but I'm getting a message that says "computer limit reached". Help!
- When opening the app on my Windows computer, I'm asked if I want to install, repair, or change the app. Help!
- I've downloaded Playground but can't locate it on my computer. How do I find the app?
- What is the name of your app? I can't seem to find it on my computer.
Signup Troubleshooting
Program Troubleshooting
- I'm having trouble with Forza Horizon 4. Can I get some help?
- The chord symbols on my Windows 10 machine display "X" instead of "sharp" or "flat". How can I fix this?
- The Bootcamp is blank. What should I do?
- The app is crashing or freezing every time I open it on a Windows computer or laptop. Help!
- The scoring stopped working in my app.
- My scroll bar isn't responding. Help!
Contact Support
- When is your live chat available?
- I attached a file to my customer support request but it was rejected due to size. How can I send large files for your support team to review?
- I contacted customer support. When should I expect a response?
- How do I contact your customer service?
- How do I report bugs, errors, or make suggestions to improve the app?