Keyboard Connection Troubleshooting
- Help! My keyboard is connected properly, but the notes are off. For example, I am playing Middle C, but the C above is highlighted on the on-screen keyboard instead.
- Help! My keyboard is connected properly, but the notes are off. For example, I am playing Middle C, but B is highlighted on the on-screen keyboard.
- When playing through a lesson segment, green and red notes appear on the staff at the same time. How can I fix this?
- My iPad app keeps selecting and/or reverting back to “Network Session 1” as my device. I can’t select my own keyboard. Help!
- What do I do if my keyboard isn't being detected by my iPad?
- Playground isn't recognizing the notes I play on my keyboard. How do I fix this?
Download Troubleshooting
- My Windows computer told me "The System Administrator Has Set Policies to Prevent This Installation". What should I do?
- How do I find Playground on my Windows computer?
- How do I find Playground on my Mac computer?
- I'm trying to log into Playground Sessions but I'm getting a message that says "computer limit reached". Help!
- When opening the app on my Windows computer, I'm asked if I want to install, repair, or change the app. Help!
- I've downloaded Playground but can't locate it on my computer. How do I find the app?
Signup Troubleshooting
Program Troubleshooting
- Help! I am having issues registering in the forums within the computer application.
- One of my lesson downloads has corrupted in the computer app. How can I fix this?
- A video lesson is not playing in the computer app. How can I fix this?
- I'm having trouble with Forza Horizon 4/5. Can I get some help?
- The chord symbols on my Windows 10 machine display "X" instead of "sharp" or "flat". How can I fix this?
- The Bootcamp is blank. What should I do?
Contact Support
- I sent an email to the support team and haven't heard back yet. Should I reach out again?
- Does your support team offer 24/7 assistance?
- I have a problem and need to contact support. What information do I need to share?
- When is your live chat available?
- I attached a file to my customer support request but it was rejected due to size. How can I send large files for your support team to review?
- I contacted customer support. When should I expect a response?