Technical Troubleshooting
Keyboard Connection Troubleshooting
- Playground isn't recognizing the notes I play on my keyboard. How do I fix this?
- How do I find a driver for my keyboard?
- When setting up my keyboard, I'm getting a message stating that the high key needs to be at least two keys higher than the low key.
- When connecting my keyboard to my iPad, I receive the following error message: "This accessory is not supported by your iPad". How do I fix this?
- I am experiencing latency, a delay between when I press a key and when I hear/see it played. How do I fix that?
- What do I do if my keyboard isn't being detected?
Download Troubleshooting
- I've accidentally deactivated a device from my account. How do I add it back?
- How do I find Playground on my Windows computer?
- How do I find Playground on my Mac computer?
- What is the name of your app? I can't seem to find it on my computer.
- I've downloaded Playground but can't locate it on my computer. How do I find the app?
- What is the name of your app? I can't seem to find it in the App Store.
Signup Troubleshooting
Program Troubleshooting
- My music isn't printing. Help!
- How do I close the iPad app?
- I'm getting an Adobe Air Native Extension Missing error message when I open the app. How do I fix this?
- I'm getting an error messaging saying that Playground is not optimized for my Mac. How do I fix this?
- My program is in offline mode but I'm connected to the internet. How do I fix this?
- When logging into my account, I see my account information but I can't find the lessons. How do I get back to them?