Keyboard Connection Troubleshooting Tips

Securing Your Connection:

First, make sure you have a secure connection between your keyboard and device. Double check loose cables.

1. Quit the application on your device.
2. Unplug your keyboard.
3. Turn your keyboard on and plug it into your device
4. Open the Playground Sessions app
5. Go to Settings - Keyboards & Volumes. Select your keyboard under MIDI Input Devices. Then go to "Start Keyboard Setup".

MIDI Cable:

If you are connecting to your keyboard via MIDI cable, try swapping the MIDI In and Out plugs on the back of your keyboard. Quit the app and unplug your keyboard from your device before doing this. Additionally, there are rare instances where you need a driver for the MIDI cable itself.

USB Connection:

Please make sure you are connected to a square USB port, known as " USB Type B". Sometimes keyboards have it labeled as either

• "USB"
• "USB to HOST"
• "to HOST"

This port accepts a USB A to USB B cable, commonly known as a "printer cable". 

Some newer keyboard models have a port called "USB to Device". This port looks like a standard USB port found on a typical computer. Playground Sessions is NOT compatible with this port. 

Quit All Background Applications:

Please close out applications running in the background, especially those that also accept your keyboard's MIDI connection. 

Read Your Keyboard's User Manual:

Your keyboard's user manual will most likely have a section about connecting to a device like a computer or tablet.

If you do not have the user manual on hand, you can usually find a PDF version online. Open your web browser and a search engine. Type "your keyboard brand and model + manual". 

Keyboard Drivers (Windows and Mac only):

Some keyboards require a driver to connect to the Playground Sessions app. After installing the driver, you should be able to get your keyboard connected to Playground.

• Open your web browser and a search engine. Type "your keyboard brand and model + driver".
• Another option is to find your keyboard's webpage on the manufacturer's website. Typically, you will find an option for driver downloads on this web page.

Please contact your keyboard manufacturer's support team if you are having difficulty finding the driver.

For iPad and iPhone:

For iPads and iPhones, you must verify that you are connecting your keyboard with an authentic Apple adapter. Third party adapters can be unreliable. There are 2 kinds of Apple adapters that will work.

• Lightning to USB Camera Adapter (for iPads with Lightning ports)
• USB-C to USB Adapter (for iPads with USB-C ports)

Make sure "Low Power Mode" is turned off.

Note, drivers cannot be downloaded for iPads and iPhones.

If you are continuing to experience issues with keyboard connectivity, please email support@playgroundsessions.com.