App Features
- How do the features in the Toolbar work on the iPad & iPhone app?
- How do I use the Piano Demo in the iPad & iPhone apps?
- Is there a way to control the looping speed?
- Does Playground allow users to transcribe their own music in the application?
- Can I hide the scroll bar in the app?
- Are there any piano keyboard shortcuts that can be used with Playground Sessions?
Bootcamp and Courses
- Do the lessons come with subtitles?
- How do I access Courses?
- Is Playground Sessions available in Spanish?
- Does Playground Sessions teach how to play chords?
- Does Playground help with sight reading?
- How long should I practice each week?
Printing
- How much does it cost to print a song?
- How do I print a song?
- Can I still print songs that I previously acquired with song credits?
- Can I print Bootcamp and Course lessons?
- Can I print songs with letter names instead of fingerings?
- I bought an arrangement by the Theorist. I tried to print it but I am getting an error message. How can I print his sheet music?
Song Library
- Do all songs in Playground have an accompaniment?
- Does Playground Sessions offer lead sheets?
- How do I access the Song Store in the iPad & iPhone apps?
- Can I delete songs from my Song Library?
- Can I transpose the music in Playground Sessions?
- How do I request a song?
Free Song Credits
Program Troubleshooting
- Help! I am having issues registering in the forums within the computer application.
- One of my lesson downloads has corrupted in the computer app. How can I fix this?
- A video lesson is not playing in the computer app. How can I fix this?
- The chord symbols on my Windows 10 machine display "X" instead of "sharp" or "flat". How can I fix this?
- The Bootcamp is blank. What should I do?
- The app is crashing or freezing every time I open it on a Windows computer or laptop. Help!
Scores, Badges and Progress
- I previously had a membership. Will my account progress still be in tact when I return, or do I need to start over again?
- What is considered a "passing score" on each segment?
- How are scores calculated?
- How do I earn stars?
- How do I earn badges?
- How do I reset my progress?