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  1. Playground Sessions Support
  2. Technical Troubleshooting
  3. Program Troubleshooting

Program Troubleshooting

  • Help! I am having issues registering in the forums within the computer application.
  • One of my lesson downloads has corrupted in the computer app. How can I fix this?
  • A video lesson is not playing in the computer app. How can I fix this?
  • I'm having trouble with Forza Horizon 4. Can I get some help?
  • The chord symbols on my Windows 10 machine display "X" instead of "sharp" or "flat". How can I fix this?
  • The Bootcamp is blank. What should I do?
  • The app is crashing or freezing every time I open it on a Windows computer or laptop. Help!
  • The scoring stopped working in my app.
  • My scroll bar isn't responding. Help!
  • The app won't record my performance. How do I fix this?
  • There's no video sound in my app. Help!
  • The app keeps marking random notes wrong (red) in each lesson even though I don't play anything. How do I fix this?
  • My music isn't printing. Help!
  • How do I close the iPad app?
  • I'm getting an Adobe Air Native Extension Missing error message when I open the app. How do I fix this?
  • I'm getting an error messaging saying that Playground is not optimized for my Mac. How do I fix this?
  • The Song Library is not loading in Internet Explorer.
  • My program is in offline mode but I'm connected to the internet. How do I fix this?
  • When logging into my account, I see my account information but I can't find the lessons. How do I get back to them?
  • When watching the lesson videos, I'm only able to see a 1 minute preview. Help!
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