Program Troubleshooting
- The chord symbols on my Windows 10 machine display "X" instead of "sharp" or "flat". How can I fix this?
- The Bootcamp is blank. What should I do?
- The app is crashing or freezing every time I open it on a Windows computer or laptop. Help!
- The scoring stopped working in my app.
- My scroll bar isn't responding. Help!
- The app won't record my performance. How do I fix this?
- There's no video sound in my app. Help!
- The app keeps marking the first note wrong (red) in each lesson even though I don't play anything. How do I fix this?
- My music isn't printing. Help!
- How do I close the iPad app?
- I'm getting an Adobe Air Native Extension Missing error message when I open the app. How do I fix this?
- I'm getting an error messaging saying that Playground is not optimized for my Mac. How do I fix this?
- The Song Library is not loading in Internet Explorer.
- My program is in offline mode but I'm connected to the internet. How do I fix this?
- When logging into my account, I see my account information but I can't find the lessons. How do I get back to them?
- When watching the lesson videos, I'm only able to see a 1 minute preview. Help!